• Eclat by Oui's jewellery is made of 925 sterling silver plated with 3 microns of 18k gold, unless otherwise stated.
• Eclat by Oui's stones are made of the highest grade diamond simulant and are manufactured with exquisite workmanship in Hong Kong.
• It resembles very closely to a naturally-mined diamond as each of our stones are hand-cut and polished to a standard befitting of its
  quality. Many jewellers have difficulty telling our stones apart from naturally-mined diamonds due to their impressive optical characteristics. Each stone is carefully sawed, bruited and polished by master craftsmen.

• Yes, we are able to customise our ring designs to solid 18k Gold for an additional SGD $750.
• Kindly email us: contact@eclatbyoui.com

• We take absolute pride in our rings and jewellery and promise you a life of durability of the products. With normal use and proper care, Eclat by Oui's rings should not chip or even lose a stone. However, in
  the unfortunate event where the stones do fall out, please drop us an email. Don't worry, we will take it on from there.

• Eclat by Oui offers 4 types of warranty:

1. 6 Months Limited Warranty
2. Lifetime Limited Warranty (After 6 or 12 months)
3. 3-years Extended Warranty (optional: for Lab Grown)
4. Lifetime Cleaning Warranty

• We provide 6 months off-site limited warranty for all our products from the date you receive the item.
• All repair costs (labour and parts) will be borne by us at no charge to you.

1. Customers with Singapore & Malaysia addresses only need to pay for the postage to us; we will take care of the return postage.
2. Customers with other international addresses (excluding Singapore & Malaysia) are required to pay for both the postage to us and the return postage.
3. Alternatively, you may bring it down to our store at 313@somerset.

• This limited warranty applies only to manufacturing defects and does not cover regular wear and tear, improper care, damage caused by accident, misuse, neglect or failed repair attempts.

1. If there is a manufacturing defect, kindly send us an email with at least 2 photos of the defect.

• If we determine that the product is caused by a manufacturing defect, we will repair the item or if deemed appropriate, replace the item.
• However, if we determine that it is not caused by a manufacturing defect but due to wear and tear, we will repair it at a flat service fee of SGD $55.
• Some examples of common jewellery issues that would not be considered manufacturing defects include:

1. The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
2. Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
3. The loss of a gemstone caused by damage from everyday wear or from other damage.

Repairs will take approximately 3 weeks, depending on the severity of the damage.

After 6 months, we provide Lifetime Limited Warranty for all our products.

• This means that if there is any damage to the jewellery for any reason, we will repair it at a flat service fee of SGD $55.
• All other additional repair costs will be borne by us.
• Customers with Singapore & Malaysia addresses only need to pay for the postage to us; we will take care of the return postage.
• Customers with other international addresses (excluding Singapore & Malaysia) are required to pay for both the postage to us and the return postage.
• Alternatively, you may bring it down to our store at 313@somerset.

Repairs will take approximately 3 weeks, depending on the severity of the damage.

This provides an additional 2-years of warranty on top of the default 1-year warranty given to Lab-grown diamonds. (Total 2+1 = 3 years).

By purchasing this Extended Warranty, you get a total of 3-years warranty per lab-grown diamond jewellery.

Within 3 years, it covers up to:

• 3 repairs
• 5 pave diamonds for 3 years
  

NOTE: Extended Warranty needs to be purchased in the same order transaction of the Lab-Grown Diamond Jewellery to be valid. 

To preserve the beauty and lustre of Éclat by Oui's jewellery, we strongly recommend customers to clean their jewellery once a week.

• For immediate remedies, you can use a soft toothbrush with dishwashing liquid and water to gently brush the jewellery.
• Avoid harsh chemicals such as hairspray, lotion, chlorine and bleach. Just like any fine jewellery, it can damage the surface of the ring.

If you would like your jewellery to be cleaned professionally by us, simply drop us an email and we will clean your jewellery, at no charge at all.

We provide complimentary lifetime cleaning for all our jewellery.

• Customers with Singapore & Malaysia addresses only need to pay for the postage to us; we will take care of the return postage.
• Customers with other international addresses (excluding Singapore & Malaysia) are required to pay for both the postage to us and the return postage.

It will take approximately 3 weeks to receive the item back if you mail it to us.

Alternatively, you may bring it down to our store at 313@somerset and it will take around 10-15mins.

• Please refer to the section above: "Lifetime Cleaning Warranty".

• Please refer to the section above: "Lifetime Limited Warranty".

• Don't worry, even if this is due to everyday wear and tear, we will repair it at a flat service fee of SGD $55.
• Refer to the section above: "Lifetime Limited Warranty".

To preserve the beauty and lustre of Éclat by Oui's jewellery, we strongly recommend cleaning your jewellery once a week.

• Use a soft toothbrush with dishwashing liquid and water to gently brush the jewellery.

If you would like your jewellery to be cleaned professionally by us,

• simply drop us an email, or
• bring your jewellery to our store.
• We will clean your jewellery, at no charge at all. (Refer to our “Lifetime Cleaning Warranty”)

• Avoid harsh chemicals such as hairspray, lotion, chlorine and bleach.
• Just like any fine jewellery, it can damage the surface of the ring.

It depends.
You can wear your jewellery to the shower as showering does not affect the finishing of our jewellery.
However, we do not recommend it as people can be quite careless in the shower.
For example,

• there is a risk of bumping into things,
• the claws on your jewellery might get caught while towel drying, causing the claws to open up.

• No.
• Perfume is not recommended as it contains chemicals.
• Chemicals react with metals and this strips the gold plating off, exposing the silver base.
• When silver reacts with air, a black substance (tarnish) is formed.

• No.
• Pools contain chlorine which is a harsh chemical.
• Chlorine reacts with metal and this causes the gold plating to wear off, exposing the silver base.
• When silver reacts with air, a black substance (tarnish) is formed.

• It depends.
• Alcohol-based sanitizer is fine as it evaporates fast.
• Non-alcohol-based sanitizers contain chlorine which is a harsh chemical.
• Chlorine reacts with metal and this causes the gold plating to wear off, exposing the silver base.
• When silver reacts with air, a black substance (tarnish) is formed.

• No.
• Sweat will accumulate on the jewellery and this will cause a build-up of chemicals.
• Chemicals react with metals and this strips the gold plating off, exposing the silver base.
• When silver reacts with air, a black substance (tarnish) is formed.
• Moreover, we risk knocking our jewellery against gym equipment, causing the stones to dislodge.

• Visit our physical Store to determine your ring size on the spot.
• Follow the Ring Sizing chart.
• Use a Ring Sizer.
  Customers with a Singapore address may order the Ring Sizer at a nominal fee of SGD $1.50.
  International customers who would like to order the Ring Sizer may email us and we will advise the shipping cost.

• We offer all Eclat by Oui customers a one-time complimentary resizing for Diamond Simulants and Lab-Grown Diamonds Jewellery with different terms.

For Diamond Simulants,

• One-time complimentary resizing applies if you return the product within 14 days after receiving it.
• $55 applies after 14 days.
• Takes around 3-4 weeks.

For Lab-Grown Diamonds,

• One-time complimentary resizing applies if you return the product within 30 days after receiving it.
• $95 applies after 30 days.
• Takes around 6-8 weeks.
• Resizing is valid for up to +/- US 1 size
• Some rings cannot be resized due to the nature of the design.

To claim the one-time complimentary resizing service, follow these steps:

1. Email us and return within 14 days (Diamond Simulants) or 30 days (Lab-Grown Diamonds) upon receiving your merchandise with full packaging. We will provide instructions and a return address.
2. Or, bring it down to our Store at 313@somerset within 14 days (Diamond Simulants) or 30 days (Lab-Grown Diamonds) upon receiving your merchandise with full packaging.

• Customers with Singapore & Malaysia addresses only need to pay for the postage to us; we will take care of the return postage.
• Customers with other international addresses (excluding Singapore & Malaysia) are required to pay for both the postage to us and the return postage.

For full details, click here.

All item(s) sold are strictly non-refundable and non-exchangeable. 

• We ship worldwide.

• We ship all orders from Singapore.

• We offer complimentary shipping to all Singapore & Malaysia addresses with tracking details.
• For Malaysia: There are 2 shipping services

1. Standard: NinjaVan (Free)
2. Express: FedEx/DHL ($10)

• Worldwide shipping (FedEx/DHL) at a flat rate of SGD $25 with tracking details.
• We will not be liable for any loss or damaged goods sustained during delivery.

Yes, only for Singapore orders.
If you fill up the checkout form using a Singapore address, you will see 3 options at checkout:

1. Free Registered Mail to Letterbox (approx. 3-4 weeks)
2. Free Shipping (approx. 3-4 weeks)
3. Self-collect at 313@Somerset #B1-38A (approx. 3-4 weeks)

• Once your order is ready, you will receive a notification email with tracking details for delivery or instructions for self-collection.

• For Singapore orders, it will take approximately 3-4 weeks.
• For International orders, it will take approximately 4-5 weeks.

• Yes! We have a physical store at 313@Somerset, #B1-38A, Singapore 238895
• For full details, please click here.

• It depends if there are stocks available. If there isn't, there will be a 3-4 weeks wait as all our items are exquisitely handmade in Hong Kong.
• It is not quite possible to be fully stocked as there are more than 30 jewellery designs and each design is available in 2 or 3 different carat sizes, plus we have 10 different ring sizes.

• Each item is exquisitely made by our master craftsmen in Hong Kong.
• We are sure you would appreciate that it takes time to produce a piece of high-quality Eclat by Oui jewelry. We take absolute pride in offering you the best.

• Yes, certain pieces will be on display.
• However, purchases cannot be made until they are released for sale. 

• Amex, Visa, Mastercard, PayNow, ApplePay, GooglePay, GrabPay, Atome, Eclat Gift Cards.
• Basically cashless.

• At the physical Store and Online.
  
  

• No, we currently do not carry physical Gift Cards.

• Yes, they can be used at the physical store and online.

• Yes, gift cards are a form of payment.

• Yes, provided there is still a balance remaining on the card.

• No, you can't reload a gift card.

• Yes. You can redeem another gift card during checkout.

• No, you can't use a gift card to buy another gift card.